From the first call, to the last sweep of the broom, Joe Cool knocked it out of the park. The sincerity, patience, and kindness that the office staff showed me is the epitome of how a customer should be treated. Our technician, Jimmy was outstanding. He explained everything as he went through the replacement of our water heater. He was respectful, kind, clean, and so very friendly. There's a reason I called Joe Cool first when our water heater finally failed. You need to do the same. You won't regret it.