Our AC system has been giving us trouble and it finally bit the dust. Bill came out to give us options on replacement, and even though inflation is a killer right now, he had multiple options that helped us make a decision we felt good about given 2022 pricing and lead times. We had a new system up and running a few days later. Aleksander and his team did a great job with the install. We had one slight issue but Matthew in the office had someone out the next day to take a look. Javier came out, fixed the minor issue and we haven't had any issues since. Overall a great experience, the follow up and professionalism really impressed me. My expectations have really been lowered since the pandemic and Joe Cool really did leave us happy every step of the way, which is rare these days.